Our policies
A few plain rules that keep the chairs fair for every family.
Booking and deposits
Book online, by phone or text, or on WhatsApp. Highlights and permanent waves take a deposit to hold the time, and it goes toward the service. Other visits take no deposit.
Canceling and running late
Please give us at least 24 hours' notice to cancel or move a visit. If you are running late, call us. We will try to fit you in, or move you to the next opening.
If you miss an appointment
If you miss a visit without letting us know, we may ask for a deposit to book your next one. We know that things happen, so call us and we will work it out.
Children and companions
Children are welcome. A parent or another adult from the family stays in the salon during a child's haircut. Our children's cuts are for ages twelve and under; older children book a regular haircut.
Patch tests and allergies
We offer a patch test a couple of days before a first color or a permanent wave. Tell us about any allergy or reaction you have had to hair color, and we will plan around it.
Redos and refunds
If a cut or color is not what you expected, tell us within seven days, and we will look at it together. Most of the time a small adjustment does it.
Tipping
Tips are welcome and never expected. You can leave one at the desk, in cash or on a card.
A question we didn't answer?
Call, text or message us on WhatsApp, and ask. Se habla español.